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Request for Proposal
Status: RFP is Closed

Seeking Tools to Support Training and Compliance in Retail Facilities

Request Number
RFP_2019_0071
Due Date
May 10
Program Manager

Opportunity

The RFP sponsor will consider any reasonable business relationship with selected provider(s) including licensing, product acquisition, contract research, proof of concept leading to scale-up to manufacture, joint development, and supplier agreement.

Timeline

Evaluation and selection of proposed approaches by October 2019.

Financials

All terms to be negotiated between RILA and selected partner(s), as warranted.

SOLUTION PROVIDER HELP DESK USA:
 

RFP was closed on
May 2019

RFP Title

 

Seeking Tools to Support Training and Compliance in Retail Facilities
RFP Description

NineSigma, representing the Retail Industry Leaders Association (RILA) and the Retail Compliance Center, invites proposals for mechanisms and approaches to support employee training at the store level in environmental regulatory and compliance practices. Mechanisms that improve the training experience, comprehension, and retention are of significant interest, as well as approaches that can provide on-demand and immediately accessible decision support.

Background

Staff in retail stores must follow many different and often complex procedures in order to comply with environmental regulations. The requirements may be based on specifics in the regulations that can be quite technical or the purpose for a particular action can be unclear or appear to not follow common sense. Employees are responsible for following environmental regulations in areas such as waste handling (properly handling unsalable consumer products such as damaged or expired items, store operations waste materials, chemicals, and other products which might be considered hazardous and would therefore require very specific steps), drain disposal, refrigeration, grease traps, spills, petroleum storage tank management and more. Getting the right information to the right person at the right time is a huge challenge.

Currently, most retailers depend on short training modules for new employees, which are repeated annually to ‘refresh’ the employee’s training and comprehension of regulatory requirements and procedures. Often, the time between when an employee is trained and when they actually need to use the information could be as long as a year. Current training systems don’t adequately track efficacy of training or comprehension of the training material, nor do they verify compliance to store procedures.

This challenge seeks ways to make training more effective, enable on-demand decision support, and monitor and test comprehension. For more information on requirements in retail, visit the Retail Compliance Center, RILA resource on environmental compliance for the retail industry at www.rilacompliance.org/.

Key Success Criteria

The technology must:

  • Be applicable to a broad employee demographic with varying degrees of work experience, comprehension, technical ability, and learning styles
    • Solutions must consider the challenge of high staff turnover
  • Measurably improve comprehension of practices and retention of information
  • Take into consideration the limited time afforded to compliance training within the roles and responsibilities of a typical retail employee
  • Be scalable, consistent, and cost-effective across many facilities within the US
  • Provide a mechanism to monitor and test employee comprehension, either during training and/or outside of the training environment (i.e., when the employee needs to take an action that should be informed by the training)
  • Provide an on-demand or real-time decision support component
    • Direct employee to appropriate action or where to find relevant information or documentation
    • Ideally, prevent erroneous action or incorrect decision based on process or requirements
Possible Approaches

Possible approaches might include, but are not limited to:

  • Interactive display adaptations or systems, virtual reality approaches
  • Mobile apps or other personal monitoring and tracking capabilities
  • Gamification solutions
  • Developments from behavioral psychology or learning theory that support outcome-based training platforms (please note: RILA is not interested in research without an associated application to real-world adaptation)
Approaches not of Interest

The following approaches are not of interest:

  • Approaches that are untested in the field; conceptual approaches
  • Controlled process flow mechanisms that don’t result in improved comprehension or retention of critical information
Items to be Submitted

Your response should address the following:

  • Non-confidential description of proposed technology and working principle
  • Availability of technical data
  • Technical maturity of the approach (concept, reduced to practice, prototype, ready to commercialize, ready to implement, commercialized)
  • Pathway to commercial scale including timing, estimated budget, and capacity for manufacture
  • Position on intellectual property including patent references
  • Desired relationship with sponsor
  • Team description and related experience
Preferred Collaboration Types
Area of Interest