Staff in retail stores must follow many different and often complex procedures in order to comply with environmental regulations. The requirements may be based on specifics in the regulations that can be quite technical or the purpose for a particular action can be unclear or appear to not follow common sense. Employees are responsible for following environmental regulations in areas such as waste handling (properly handling unsalable consumer products such as damaged or expired items, store operations waste materials, chemicals, and other products which might be considered hazardous and would therefore require very specific steps), drain disposal, refrigeration, grease traps, spills, petroleum storage tank management and more. Getting the right information to the right person at the right time is a huge challenge.
Currently, most retailers depend on short training modules for new employees, which are repeated annually to ‘refresh’ the employee’s training and comprehension of regulatory requirements and procedures. Often, the time between when an employee is trained and when they actually need to use the information could be as long as a year. Current training systems don’t adequately track efficacy of training or comprehension of the training material, nor do they verify compliance to store procedures.
This challenge seeks ways to make training more effective, enable on-demand decision support, and monitor and test comprehension. For more information on requirements in retail, visit the Retail Compliance Center, RILA resource on environmental compliance for the retail industry at www.rilacompliance.org/.